MEPCO Helpline Number & Complaint Registration 2026

The MEPCO helpline number is 0800-63726, a toll-free line available 24/7 for all MEPCO customer care and complaint registration needs across South Punjab. You can also dial the national short code 118 from any landline or mobile to reach the MEPCO complaint center directly, or register a complaint online through the CCMS portal without making a single call.

MEPCO Helpline Numbers

MEPCO (Multan Electric Power Company) operates several dedicated lines depending on what kind of support you need. Below is the most complete, up-to-date MEPCO customer care number list for 2026.

MEPCO Head Office Helpline

The MEPCO head office contact number is 061-9220313, reaching the CEO’s office and senior administration at MEPCO Complex, Khanewal Road, Multan. For general billing or connection-related queries routed through the head office, you can also try 061-9220273. If you’d rather email, MEPCO’s official address for general correspondence is info@mepco.com.pk.

This number is best used when a regional complaint office hasn’t resolved your issue, and you need to escalate to MEPCO’s headquarters directly.

MEPCO Circle-Wise Helpline Numbers (Multan, Sahiwal, Bahawalpur, Vehari, DG Khan)

MEPCO divides its South Punjab service area into regional circles, each with its own complaint cell. Use the number for your own circle for faster resolution than calling the head office directly:

If your city isn’t listed here, the toll-free MEPCO customer care number (0800-63726) will route you to the right regional office regardless of location.

MEPCO WhatsApp Complaint Number

Right now, MEPCO’s WhatsApp complaint number is not officially available; you can get help on confirmed official channels: helpline 118 and toll-free 0800-63726, 0307-7848566. This channel is commonly used to report a meter discrepancy or to follow up on an existing complaint.

MEPCO Toll-Free Number

The official MEPCO toll-free number is 0800-63726, active 24 hours a day, 7 days a week, for all general inquiries, billing questions, and electricity complaints. This is the number to save first; it works on any network, in any city in the MEPCO service area, and it doesn’t cost you anything to call.

How to Lodge a MEPCO Complaint

MEPCO gives you four main channels to register a complaint. Pick whichever is fastest for your situation.

Complaint via Phone Call

Dial 118 (the national power complaint short code) or the toll-free MEPCO helpline 0800-63726. Have your 14-digit reference number (printed on your electricity bill) ready before you call; this lets the operator pull up your connection instantly. Explain your issue clearly, and the representative will log a complaint number for you to use later when checking status.

Complaint via Online Portal

MEPCO’s online complaint portal runs through the CCMS (Customer Complaint Management System) at ccms.pitc.com.pk. To register a complaint:

1. Visit the CCMS complaint page
2. Enter your 14-digit reference number or registered mobile number
3. Your connection details will appear automatically
4. Write your complaint with as much detail as possible and submit

You’ll receive a tracking/reference number immediately, which you can use to check your complaint status anytime without calling anyone.

Complaint via Mobile App

MEPCO’s official mobile app (available on the Google Play Store) lets you register a complaint, check your bill, and view load shedding schedules, all using the same 14-digit reference number as the website and CCMS portal. No separate registration is required.

Complaint via Email

For non-urgent issues or written correspondence, you can email info@mepco.com.pk with your complaint details, reference number, and a brief description of the problem. Email is best for billing disputes or requests that need documentation, rather than urgent supply issues.

MEPCO Complaint Categories & Relevant Numbers

Different complaint types are handled with different urgency levels. Here’s what to expect:

Billing Complaint

For overbilling, incorrect meter reading, or disputed charges, call the MEPCO helpline (0800-63726 or 118) and clearly state your reference number and the specific discrepancy. Billing and meter-related complaints typically take longer to resolve than a straightforward supply fault, often 7 to 15 days, since they may require a physical meter inspection.

Load Shedding / Power Outage Complaint

For unscheduled load shedding or a complete power outage in your area, dial 118 or your circle’s regional helpline and report your exact feeder or area name if you know it. Straightforward supply and technical faults are generally resolved faster than billing issues, often within 1 to 2 days.

Meter Fault Complaint

If your meter isn’t registering correctly, has stopped working, or shows an inaccurate reading, mention this clearly when you call (e.g., specify that the meter is faulty, not just that the bill is high). MEPCO will typically schedule a technical inspection for meter-related complaints.

New Connection Inquiry

For a new electricity connection or a load extension on an existing one, contact your nearest circle office directly rather than the general complaint line. New connections are handled at the divisional level and usually require an in-person visit with your CNIC and property documents.

Track Your MEPCO Complaint Status

How to Check Complaint Status Online

Once you’ve registered a complaint, whether by phone, WhatsApp, the CCMS portal, or the mobile app, you’ll be issued a tracking or complaint number. To check your MEPCO complaint status online, visit ccms.pitc.com.pk, enter your reference number in the complaint tracking section, and your current status will display immediately. MEPCO acknowledges every complaint within 24 hours of submission, even if full resolution takes longer.

Escalation Number if Complaint Isn’t Resolved

If your complaint hasn’t been addressed after 3-4 days for a supply issue, or longer for a billing/meter complaint, escalate directly to the MEPCO head office at 061-9220313. For complaints MEPCO itself fails to resolve, you also have the option to escalate to NEPRA (the National Electric Power Regulatory Authority), the regulator overseeing all DISCOs including MEPCO.

MEPCO Office Addresses & Contacts

Head Office Address & Landline

MEPCO Complex, Khanewal Road, Multan, Punjab, Pakistan Phone: 061-9220313 Email: info@mepco.com.pk

Regional Office Contact Table

Frequently Asked Questions

What is the MEPCO helpline number?

The MEPCO helpline number is 0800-63726, a toll-free line available 24 hours a day, 7 days a week for all customer support and complaint registration. You can also dial 118, the national power complaint short code, to reach the same complaint center.

How can I complain about load shedding in the MEPCO area?

Call 118 or the toll-free MEPCO helpline 0800-63726 and report the exact area or feeder affected by the outage. You can also register the same complaint through the CCMS online portal at ccms.pitc.com.pk if calling isn’t convenient.

Is there a 24/7 MEPCO helpline?

Yes. Both the toll-free number (0800-63726) and the national short code (118) operate 24 hours a day, 7 days a week, so you can report an emergency or lodge a complaint at any time, including at night.

What is MEPCO’s WhatsApp number for complaints?

MEPCO’s WhatsApp complaint number is 0307-7848566. This is a convenient option if you’d rather send a written complaint with photos (such as a meter reading discrepancy) than make a phone call.

How do I check my MEPCO complaint status?

Visit ccms.pitc.com.pk, go to the complaint tracking section, and enter the reference or tracking number you received when you first registered your complaint. Your current status will be displayed on screen instantly.